CUSTOMER CARE AREA
Get efficient customer care management with customer assistance and support services.
Customer Care includes all those services and communication channels capable of satisfying (or even anticipating) customer needs. ZenCRM has specific functions for managing customer assistance and support services (customer care area): the Case Management module, the trouble ticketing service for post-sales activities.
ZenCRM solutions for customer care activities.
Case Management
ZenShare's Case Management module allows simple and efficient case management.
Trouble Ticketing
Management of requests for support and technical assistance coming via email from customers.
