Rina Prime Property chooses Interzen for Document Register System and Customer Care.
Point of reference in the management of real estate assets in the Real Estate sector, RINA Prime Property stands out for its large real estate portfolio and the constant growth of its clientele. Thanks to in-depth knowledge in managing even particularly complex real estate assets, the company offers complete support to customers throughout all phases of the real estate life cycle, from acquisition to disposal.
Need
The company suffered from disorganized document processes that slowed down operations, hindered operations and triggered a high risk of errors. Furthermore, the growing customer base undermined the fluidity in managing interactions and requests for after-sales support.
Goals
Rina Prime Property’s objectives were to automate incoming and outgoing document flows to focus on more strategic activities and to increase the Customer Experience through timely resolution of post-sale requests.
Benefits and results
With the ZenDMS Cloud platform System for document registration , the company has centralized all incoming and outgoing documents, improving traceability and significantly reducing document processing and search times.
With the adoption of ZenCRM Case Management in Cloud, the company has rationalized post-sales processes by intercepting critical issues in advance, guaranteeing the satisfaction of its customers and maintaining the expected level of service.
ZenDMS, Interzen's Cloud platform for the complete automation of document flows
Interzen Document Registration System with its high usability and security is an integral part of the ZenDMS document management system.
The software is in the Cloud at the Microsoft Azure CSP and guarantees back up every 4 hours with geographical redundancy of the system and Disaster Recovery. It also obtained the qualification ACN on the specific marketplace for the Pubblic Administration The ZenDMS Document Registration System allows you to protect company data ensuring that they are accessible only to users who have the rights, and allows the traceability of actions carried out on documents, preventing any unauthorized modifications or loss of data and documents.
ZenCRM, the Cloud platform for the efficient management of the relationship between company and customer
The Cloud platform ZenCRM it is the integrated solution of Customer Relationship Management part of the larger Suite ZenShare solutions. A comprehensive tool based on Lead to Cash with which to manage the entire sales process with a single tool and without interruption: from lead generation to invoice collection, up to Customer Care.
Interzen has obtained authorization from the customer to publish the case history online
