CAA CIA Case History
Problem
the document management area was characterized by multiple problems, particularly with regard to document registration. Inconveniences and excessively long times were complained of in the operations of sorting documents to the offices or to the competent managers.
Need
- possibility of easily and automatically registering outgoing communications to Public Bodies and incoming documentation from different interlocutors;
- rapid sorting of documents destined for other offices and archiving of digitized documents and messages from emails/certified emails, meeting the requirements of the law and data security and confidentiality criteria.
Goals
- automated management of the registration and archiving operations of all incoming and outgoing documents both in paper and digital format;
- drastic reduction of paper documentation;
- elimination of the risk of loss of documents;
- general increase in the levels of efficiency in carrying out the procedures.
Implemented solution
The Document Management System solution, ZenDMS, in its Protocol Edition and with AGID certified digital preservation, has satisfied the need for:
- an optimized management of the protocol and document flows also between different provincial offices;
- rational archiving by means of classification titulary.
Business Areas
General and secretarial services / Public Administration.
Benefits obtained
The implementation of ZenDMS Protocol Edition fully met the customer’s needs and solved the problems related to document management and protocolling, also eliminating the risk of accidental loss of documents. Filing and digital preservation in accordance with the law have finally generated a rational and orderly classification system, guaranteeing operators easy research and almost immediate retrieval of information.
