Price List ZenCRM in Cloud mode
There are two product lines for ZenCRM: Business and Enterprise, the latter dedicated to those companies that have high performance and system integration needs and for which a special server is therefore dedicated.
Within the two lines there are several editions to choose from: Marketing, Sales, Pro, Advanced.
ZenCRM is a business tool designed in a modular form not only to promote the efficiency of your business, but also to respond to the new needs of a company that grows over time. Choosing ZenCRM means, in other words, having the opportunity to proceed step by step, starting for example from the features of the Marketing Edition and then proceeding subsequently, and hand in hand with your business objectives, to add new or more advanced features such as those provided for by Sales, Pro and Advanced Editions.
By adopting ZenCRM, if you also purchase the other ZenProject and/or ZenDMS solutions, it is applied
a 50% discount on the second solution
and 75% on the third.
BUSINESS LINE
Marketing
Edition
Activities Automation
€ 150
monthly cost, 5 users included
-
Named users: 5
-
Disk space: 2,5GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Dedicated database
instance: Yes -
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
-
Additional user disk space: 0,5GB
More than 5 users?
ASK FOR A
QUOTE
BUSINESS LINE
Customer Care
Edition
of customer service
operations
€ 150
monthly cost, 5 users included
-
Named users: 5
-
Disk space: 2,5GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Dedicated database
instance: Yes -
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
-
Additional user disk space: 0,5GB
More than 5 users?
ASK FOR A
QUOTE
BUSINESS LINE
Sales
Edition
of
Commercial Activities
€ 170
monthly cost, 5 users included
-
Named users: 5
-
Disk space: 2,5GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Dedicated database instance: Yes
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
-
Additional user disk space: 0,5GB
More than 5 users?
ASK FOR A QUOTE
BUSINESS LINE
Pro
Edition
+
Marketing Edition
€210
monthly cost, 5 users included
-
Named users: 5
-
Disk space: 2,5GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Dedicated database instance: Yes
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
-
PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
-
Additional user disk space: 0,5GB
More than 5 users?
ASK FOR A QUOTE
BUSINESS LINE
Advanced
Edition
+
Customer Care
€ 260
monthly cost, 5 users
included
-
Named users: 5
-
Disk space: 2,5GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft
Azure -
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Dedicated database
instance: Yes
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
-
Additional user disk space: 0,5GB
More than 5 users?
ASK FOR
A QUOTE
- All prices are exclusive of VAT
- Switching to a higher version involves adjusting the user/month cost relating to the new version chosen, both for new and previous users
- Please note: The activation of an account provides professional services for its configuration, for which a separate economic quotation is foreseen
Features
|
System Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Interactive Charts
|
|
|
|
|
|
|
Multilingual
|
|
|
|
|
|
|
Notification emails for deadlines and events
|
|
|
|
|
|
|
Role management
|
|
|
|
|
|
|
User permission management
|
|
|
|
|
|
|
Administrator settings management
|
|
|
|
|
|
|
User Settings Management
|
|
|
|
|
|
|
Access security control
|
|
|
|
|
|
|
Leads, Contacts and Accounts import tool
|
|
|
|
|
|
|
Document Management
|
|
|
|
|
|
|
Data export tool
|
|
|
|
|
|
|
Key Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Integration with customer information systems
|
|
|
|
|
|
|
Cloud mode
|
|
|
|
|
|
|
Possibility of installation at the customer's server farm
|
|
|
|
|
|
|
Access from mobile devices
|
|
|
|
|
|
|
Compatibility for international contexts
|
|
|
|
|
|
|
High usability
|
|
|
|
|
|
|
Proprietary source code
|
|
|
|
|
|
|
Contact Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Management
|
|
|
|
|
|
|
Account Management
|
|
|
|
|
|
|
Tree view for Enterprise groups
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Customer/prospect activity history
|
|
|
|
|
|
|
Contact activity history
|
|
|
|
|
|
|
Activity management (calls, meetings, commitments)
|
|
|
|
|
|
|
Agenda management (calendar view and list view)
|
|
|
|
|
|
|
Synchronization of CRM contacts with smartphones and tablets (CardDAV)
|
|
|
|
|
|
|
Agenda synchronization with smartphones and tablets (CalDAV)
|
|
|
|
|
|
|
Marketing Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Geolocation
|
|
|
|
|
|
|
Email campaign management
|
|
|
|
|
|
|
Target list management
|
|
|
|
|
|
|
Web-to-lead form management
|
|
|
|
|
|
|
Automatic Marketing Management
|
|
|
|
|
|
|
Web Visit Tracking
|
|
|
|
|
|
|
Product management
|
|
|
|
|
|
|
Price list management
|
|
|
|
|
|
|
Lead Score
|
|
|
|
|
|
|
Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead-to-contact conversion management
|
|
|
|
|
|
|
Geolocation Accounts
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Contacts geolocation
|
|
|
|
|
|
|
Cronology of ativities on contacts
|
|
|
|
|
|
|
Visit report
|
|
|
|
|
|
|
Opportunity management
|
|
|
|
|
|
|
CPQ - Cost Price & Quote
|
|
|
|
|
|
|
Economic proposal template management
|
|
|
|
|
|
|
Sample management
|
|
|
|
|
|
|
Competitor management
|
|
|
|
|
|
|
Automatic archiving of incoming and outgoing emails
|
|
|
|
|
|
|
Post Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Case management
|
|
|
|
|
|
|
OTRS Integration (Ticketing)
|
|
|
|
|
|
|
Administration Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Contract management
|
|
|
|
|
|
|
Invoice management
|
|
|
|
|
|
|
Management of converting opportunities into contracts
|
|
|
|
|
|
|
Management of conversion from Prospect to customer
|
|
|
|
|
|
|
Order management
|
|
|
|
|
|
|
Enterprise Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Credit data import integration
|
|
|
|
|
|
|
Integration for importing turnover data
|
|
|
|
|
|
|
Currency management
|
|
|
|
|
|
|
Integration for importing customer data
|
|
|
|
|
|
|
Customizations
|
|
|
|
|
|
|
Dedicated server
|
|
|
|
|
|
|
GDPR and Privacy Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Differentiated management of the areas of consent to the processing of personal data in leads and contacts
|
|
|
|
|
|
|
Search filters for leads and contacts based on areas of consent to the processing of personal data
|
|
|
|
|
|
|
Management of expired consent to the processing of personal data through anonymisation/cancellation
|
|
|
|
|
|
|
Web page for the independent management of one's consent to the processing of personal data
|
|
|
|
|
|
|
Web-to-lead form with integrated management of the areas of consent to the processing of personal data
|
|
|
|
|
|
|
GDPR Settings panel with the configurations required by the new European legislation
|
|
|
|
|
|
|
New security policy structured on multiple levels active in both system and application fields
|
|
|
|
|
|
|
Dashboard Features and Charts
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Pipeline Management (Enterprise level)
|
|
|
|
|
|
|
Revenue Breakdown Charts (Enterprise Level)
|
|
|
|
|
|
|
ABC customer analysis (Enterprise level)
|
|
|
|
|
|
|
My top 10 clients
|
|
|
|
|
|
|
Charts for measuring marketing results
|
|
|
|
|
|
|
Operational home page with icon view
|
|
|
|
|
|
|
Opportunity dashboard by sales stages
|
|
|
|
|
|
|
Dashboard of opportunities by month
|
|
|
|
|
|
|
My top 5 clients
|
|
|
|
|
|
|
Conversion rate of opportunities into contracts
|
|
|
|
|
|
|
Analysis of contracts concluded by product category
|
|
|
|
|
|
ENTERPRISE LINE
Marketing
Edition
€460
monthly cost, 10 users included
-
Named users: 10
-
Disk space: 50GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Application+DB+FIle server: dedicated
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
ENTERPRISE LINE
Customer Care
Edition
€460
monthly cost, 10 users included
-
Named users: 10
-
Disk space: 50GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Application+DB+FIle server: dedicated
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
ENTERPRISE LINE
Sales
Edition
€510
monthly cost, 10 users included
-
Named users: 10
-
Disk space: 50GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Application+DB+FIle server: dedicated
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
ENTERPRISE LINE
Pro
Edition
€630
monthly cost, 10 users included
-
Named users: 10
-
Disk space: 50GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
-
Application+DB+FIle server: dedicated
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
-
PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
ENTERPRISE LINE
Advanced
Edition
€780
monthly cost, 10 users included
-
Named users: 10
-
Disk space: 50GB
-
Cloud Type: Public Cloud
-
Data Center: Microsoft Azure
-
Security: Antivirus, Vulnerability Assessment, SSL, HTTPS, IP filtering, Firewall
- Application+DB+FIle server: dedicated
-
DailyBackup:
every 4 hours, geographic redundancy and 7 days retention -
Disaster Recovery: Yes
- PA Certified: CSP Category C
Certifications
- ISO 9001:2015
- ISO 27001:2022
- ISO 27017:2015
- ISO 27018:2019
ACN Qualified
MEPA Registered
CSA Star Verified
More than 10 users?
ASK FOR A
QUOTE
- All prices are exclusive of VAT
- Switching to a higher version involves adjusting the user/month cost relating to the new version chosen, both for new and previous users
- Please note: The activation of an account provides professional services for its configuration, for which a separate economic quotation is foreseen
Features
|
System Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Interactive Charts
|
|
|
|
|
|
|
Multilingual
|
|
|
|
|
|
|
Notification emails for deadlines and events
|
|
|
|
|
|
|
Role management
|
|
|
|
|
|
|
User permission management
|
|
|
|
|
|
|
Administrator settings management
|
|
|
|
|
|
|
User Settings Management
|
|
|
|
|
|
|
Access security control
|
|
|
|
|
|
|
Leads, Contacts and Accounts import tool
|
|
|
|
|
|
|
Document Management
|
|
|
|
|
|
|
Data export tool
|
|
|
|
|
|
|
Key Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Integration with customer information systems
|
|
|
|
|
|
|
Cloud mode
|
|
|
|
|
|
|
Possibility of installation at the customer's server farm
|
|
|
|
|
|
|
Access from mobile devices
|
|
|
|
|
|
|
Compatibility for international contexts
|
|
|
|
|
|
|
High usability
|
|
|
|
|
|
|
Proprietary source code
|
|
|
|
|
|
|
Contact Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Management
|
|
|
|
|
|
|
Account Management
|
|
|
|
|
|
|
Tree view for Enterprise groups
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Customer/prospect activity history
|
|
|
|
|
|
|
Contact activity history
|
|
|
|
|
|
|
Activity management (calls, meetings, commitments)
|
|
|
|
|
|
|
Agenda management (calendar view and list view)
|
|
|
|
|
|
|
Synchronization of CRM contacts with smartphones and tablets (CardDAV)
|
|
|
|
|
|
|
Agenda synchronization with smartphones and tablets (CalDAV)
|
|
|
|
|
|
|
Marketing Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead Geolocation
|
|
|
|
|
|
|
Email campaign management
|
|
|
|
|
|
|
Target list management
|
|
|
|
|
|
|
Web-to-lead form management
|
|
|
|
|
|
|
Automatic Marketing Management
|
|
|
|
|
|
|
Web Visit Tracking
|
|
|
|
|
|
|
Product management
|
|
|
|
|
|
|
Price list management
|
|
|
|
|
|
|
Lead Score
|
|
|
|
|
|
|
Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Lead-to-contact conversion management
|
|
|
|
|
|
|
Geolocation Accounts
|
|
|
|
|
|
|
Contact management
|
|
|
|
|
|
|
Contacts geolocation
|
|
|
|
|
|
|
Cronology of ativities on contacts
|
|
|
|
|
|
|
Visit report
|
|
|
|
|
|
|
Opportunity management
|
|
|
|
|
|
|
CPQ - Cost Price & Quote
|
|
|
|
|
|
|
Economic proposal template management
|
|
|
|
|
|
|
Sample management
|
|
|
|
|
|
|
Competitor management
|
|
|
|
|
|
|
Automatic archiving of incoming and outgoing emails
|
|
|
|
|
|
|
Post Sales Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Case management
|
|
|
|
|
|
|
OTRS Integration (Ticketing)
|
|
|
|
|
|
|
Administration Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Contract management
|
|
|
|
|
|
|
Invoice management
|
|
|
|
|
|
|
Management of converting opportunities into contracts
|
|
|
|
|
|
|
Management of conversion from Prospect to customer
|
|
|
|
|
|
|
Order management
|
|
|
|
|
|
|
Enterprise Management Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Credit data import integration
|
|
|
|
|
|
|
Integration for importing turnover data
|
|
|
|
|
|
|
Currency management
|
|
|
|
|
|
|
Integration for importing customer data
|
|
|
|
|
|
|
Customizations
|
|
|
|
|
|
|
Dedicated server
|
|
|
|
|
|
|
GDPR and Privacy Features
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Differentiated management of the areas of consent to the processing of personal data in leads and contacts
|
|
|
|
|
|
|
Search filters for leads and contacts based on areas of consent to the processing of personal data
|
|
|
|
|
|
|
Management of expired consent to the processing of personal data through anonymisation/cancellation
|
|
|
|
|
|
|
Web page for the independent management of one's consent to the processing of personal data
|
|
|
|
|
|
|
Web-to-lead form with integrated management of the areas of consent to the processing of personal data
|
|
|
|
|
|
|
GDPR Settings panel with the configurations required by the new European legislation
|
|
|
|
|
|
|
New security policy structured on multiple levels active in both system and application fields
|
|
|
|
|
|
|
Dashboard Features and Charts
|
Marketing Edition
|
Customer Care Edition
|
Sales Edition
|
Pro Edition
|
Advanced Edition
|
|---|---|---|---|---|---|
|
Pipeline Management (Enterprise level)
|
|
|
|
|
|
|
Revenue Breakdown Charts (Enterprise Level)
|
|
|
|
|
|
|
ABC customer analysis (Enterprise level)
|
|
|
|
|
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My top 10 clients
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Charts for measuring marketing results
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Operational home page with icon view
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Opportunity dashboard by sales stages
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Dashboard of opportunities by month
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My top 5 clients
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Conversion rate of opportunities into contracts
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Analysis of contracts concluded by product category
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